Sensitivity training for managers is a critical aspect of any diversity program. It allows individuals to understand the effects of bias and prejudice and provides methods for promoting a culture that values diversity and inclusion. It also helps to improve workplace morale and productivity.
However, managers need to understand that this type of training goes beyond addressing the company’s diversity needs. It should include a focus on self-reflection, as well. This is because everyone has unconscious biases, and sensitivity training encourages employees to examine their thoughts, beliefs, and behaviors. This can lead to greater empathy and improved communication among employees.
Leading with Empathy: The Role of Sensitivity Training for Managers in Creating Inclusive Teams
Supervisors must be familiar with the nuances of sensitivity training to provide effective leadership to their teams. This includes ensuring that all team members are aware of the goals and objectives of the training, identifying any resistance or concerns, and providing clear and consistent information about what the training entails. It is also essential to ensure that the trainers or facilitators of sensitivity training are qualified and experienced, as well as capable of creating a safe and supportive learning environment.
John is a manager who has noticed that his team is not getting along, and he is concerned about the morale of the department. He believes that sensitivity training could be beneficial, and he decides to enroll himself and his employees in the program. Once they complete the training, he notices that he has begun to feel more empathy for his co-workers and is making an effort to be less judgmental of their differences.